Learn more about our process, materials, timelines, customization options, and more

frequently asked questions

General

What areas do you serVe?

Urban Furniture Company serves Schenectady, Albany, Saratoga Springs, the Capital Region, Hudson Valley, and clients throughout New York and New England.

What types of projects do specialize in?

We specialize in fully custom hardwood furniture and countertops, including dining tables, conference tables, and custom wood countertops. Each piece is built to order and tailored to your specific space, design, and functional needs. We also offer other custom pieces like mantels, stair treads, boxed beams and cabinetry

Who do you typically work with?

We work with homeowners, interior designers, builders, restaurants, offices, and businesses looking for custom furniture designed specifically for their space.

Can I visit the showroom?

Yes. We encourage showroom visits for clients considering a custom project. You’ll be able to view available materials, finishes, and completed work in person. We recommend scheduling an appointment so we can dedicate time to your project.

208 Morris Rd, Schenectady, NY 12303
Monday–Friday, 8:00 AM – 3:30 PM

How do I book a consultation?

You can schedule a consultation directly through our booking link or contact us:

Calendly - Brian Seitz
[email protected]
(518) 217-2248

Appointments are recommended for all custom work.

Custom process

What is your process for custom projects?

Our process typically includes:

Initial consultation
Material selection and design discussion
Quoting and approval
Production
Delivery and/or installation

We work closely with clients, designers, and builders to ensure each piece fits both the space and the vision.

How long does it take to receive a quote?

We respond to most inquiries within 1–2 business days. More complex projects may require additional time to develop accurate pricing.

What is the typical lead time?

Lead times vary depending on project scope and current workload. Most custom projects are completed within 4-6 weeks after final approval and deposit.

What is required to start a project?

Approval of final estimate and a 50% deposit are required to begin production. The remaining balance is due prior to delivery or installation.

Can I make changes after the project starts?

Changes may be possible depending on the stage of production and may affect cost and timeline.

Do you offer rush orders?

In some cases, yes. Expedited timelines may be available depending on workload and will be quoted accordingly.

Pricing & Expectations

What does a typical project cost?

Pricing varies depending on size, material, and level of customization. As a general guideline, custom dining tables typically start in the mid-thousands, while larger pieces such as conference tables or full countertop projects are quoted based on scope. We’re happy to provide early guidance to help align expectations.

Do you work within a budget?

Yes. We work with clients to tailor material selection, sizing, and design details to align with a target budget while maintaining the quality and durability we’re known for.

Design & Collaboration

Do you work with interior designers and builders?

Yes. We regularly collaborate with interior designers, architects, and builders on both residential and commercial projects. We’re experienced in coordinating within larger project timelines and working alongside other trades.

Can you match an existing finish or style?

In many cases, yes. While exact matches can vary due to the natural characteristics of wood, we can get very close and provide samples for approval when needed.

Can furniture be built to custom dimensions?

Absolutely. Every project is designed specifically around your space and exact dimensions.

Materials & Construction

Where are your products made?

All products are built in-house at our facility in Schenectady, NY. We source high-quality hardwoods and handle mostly milling, drying, and fabrication internally to maintain full control over quality.

Do you offer different wood species and finishes?

Yes. We offer a range of hardwoods including walnut, white oak, maple, and more. Finish options are selected based on durability, appearance, and intended use.

Will the wood change over time?

Yes. Solid wood is a natural material and will respond to its environment. Slight movement, color variation, and character are part of what make each piece unique.

Countertops

Are your wood countertops suitable for kitchens?

Yes. Our countertops are designed for durability and daily use. We apply professional-grade finishes that provide protection around wet areas while maintaining a natural appearance

Do you verify measurements before building?

For installed projects such as countertops or built-in surfaces, we offer templating services to ensure precise fitment and alignment.

What if my space is not ready yet?

We recommend scheduling final measurements once cabinetry and surrounding site conditions are fully complete. This ensures accuracy and helps avoid delays or adjustments during installation.

Do you offer installation?

Yes. We offer templating and installation services depending on the project location and can coordinate with contractors and builders.

Are your finishes food-safe?

Yes. We use professional-grade finishes appropriate for their intended use, including food-safe options where required.

Delivery & Installation

Do you offer delivery?

Yes. We offer local delivery and installation, as well as nationwide shipping for custom pieces.

How are large pieces shipped?

Large items ship via freight carriers, All items are carefully packaged to ensure safe delivery.

Care & Maintenance

How do I care for my furniture or countertops?

We recommend reviewing our care guide for detailed instructions. In general:

Avoid standing water
Clean with mild products
Use coasters and surface protection

Wood is durable, but proper care ensures long-term performance.
View our care guide here.

Services

Do you offer milling or kiln drying services?

Yes. We offer kiln drying, flattening, and CNC services. Please contact us for availability and pricing.

Do you purchase logs or trees?

We selectively purchase logs and raw material. Please submit details through our form and we will review.

Warranty & Confidence

Do you offer any warranty or guarantee?

We stand behind our craftsmanship. If any issues arise related to workmanship, we will work with you to resolve them appropriately. Please view our Expectations and Warranties page here.

Do you handle commercial projects?

Yes. We work with offices, restaurants, and commercial spaces, including conference tables and large-scale installations.

Are your products made in the USA?

Yes. All of our products are built in-house in Schenectady, NY using domestically sourced hardwoods whenever possible.

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